Shipping policy

Last updated: September 15, 2026

This Shipping Policy explains how we process, ship, and deliver orders placed on momo-toko.com. It is part of our Terms of Service. If you have a question that isn't answered here, check our FAQs or email Customer Support at support@momo-toko.com.

PROCESSING TIMES

We process orders Monday through Friday, excluding U.S. federal holidays. In-stock items typically process within 2–3 business days after we receive your order. Orders placed on a weekend or holiday start processing on the next business day.

"Processing" is the time it takes us to prepare your order and hand it to the carrier. It does not include delivery time (see Delivery estimates below). During launches, promotions, and the holiday season, processing may take a little longer. If we expect a meaningful delay, we will email you.

Pre-order and out-of-stock items ship on a different schedule. The estimated ship date for these items will be shown on the product page and at checkout when you place your order. See Pre-order shipping timing below.

WHERE WE SHIP

We currently ship only to addresses in the United States. We ship to all 50 states and Washington, D.C., including P.O. Boxes. We do not ship internationally, and we do not ship to freight-forwarding or package-consolidation addresses.

SHIPPING METHOD

All orders ship by USPS Ground Advantage. We do not currently offer expedited or express shipping.

SHIPPING RATES

Shipping is a flat rate of $9.99 per order. Orders of $70 or more ship free. The $70 is measured on the merchandise total after any discounts and before tax. Your exact shipping charge is shown at checkout before you pay.

DELIVERY ESTIMATES

USPS Ground Advantage typically delivers in 3–5 business days after your order ships. Please note that this counts from the ship date, not from the date you placed your order. For an in-stock item, that usually means you will receive your order about 5–7 business days after you order.

Delivery times are estimates provided by USPS and are not guaranteed. Weather, holidays, high shipping volume, and other carrier issues can add time, and we can't control the carrier once your package is in its hands. Deliveries to Alaska and Hawaii addresses may take longer.

TRACKING

When your order ships, we will email you a shipping confirmation with a USPS tracking number and a link to track your package. Tracking can take up to 24–48 hours to show movement after the label is created, so don't worry if it doesn't update right away.

LOST, DAMAGED, OR MISSING PACKAGES

If your package arrives damaged, an item is missing, or your package has not arrived within 7 days after the estimated delivery date, please email Customer Support at support@momo-toko.com. Please include your order number and, for damage, photos of the shipping box and the item(s). We will work with you and USPS to sort it out and, where appropriate, send a replacement or issue a refund. Please contact us within 15 days of the delivery date shown in tracking so we can file any carrier claim in time.

Please review our separate Return and Refund Policy for full eligibility, timelines, and refund terms.

If tracking says "Delivered" but you don't have your package: USPS sometimes marks a package delivered a day or so before it actually arrives. Please check around your door, mailbox, and mailroom, and ask household members or neighbors. If it still hasn't turned up after 2 business days, contact us and we will help.

Please keep any damaged packaging until your claim is resolved; USPS may ask to see it.

SHIPPING ADDRESS AND UNDELIVERABLE PACKAGES

Please double-check your shipping address before you place your order. If you need to change it, email support@momo-toko.com right away with your order number. We can update the address if your order hasn't shipped yet, but once a package is with USPS we can't redirect it.

We are not responsible for packages delivered to an incorrect or incomplete address that was entered at checkout. If a package is returned to us as undeliverable (for example, wrong address, unclaimed, or refused), we will email you. You can choose to have it reshipped for a new shipping charge or receive a refund of the item price less the original shipping cost.

PRE-ORDER SHIPPING TIMING

Pre-order items are not in stock yet and ship later than in-stock items. The estimated ship date is shown on the product page and at checkout, and it is repeated in your order confirmation email. The date is an estimate based on our production and delivery schedule.

If the estimated ship date changes, we will email you with the new estimated date. You will always have the option to cancel your pre-order for a full refund of any amount you have paid until it ships. See our Purchase Options Cancellation Policy for details.

If your order contains both in-stock and pre-order items, the entire order will ship together when the pre-order items become available. If you want your in-stock items to ship first, you will need to place two separate orders, one for the in-stock items and one for the pre-order items.

Once a pre-order item ships, the processing, delivery, and tracking terms above apply in the usual way. For how and when you are charged for a pre-order, please see the product page and our Purchase Options Cancellation Policy.

RETURNS AND REFUNDS

Please review our separate Return and Refund Policy for full eligibility, timelines, and refund terms.

CANCELLATIONS

Please review our separate Return and Refund Policy for full cancellation terms for regular orders and our Purchase Options Cancellation Policy for full pre-order cancellation terms.

QUESTIONS

You may contact us with any questions about our Shipping Policy by email or regular mail using the contact information below:

Email: support@momo-toko.com

Regular Mail:

MOMO-TOKO 
527 West 7^th St.

Los Angeles, CA 90014 
United States