Cancellation policy
Last updated: September 15, 2026
Some items in our store are offered as a pre-order. This Purchase Options Cancellation Policy explains what a pre-order is, how you are charged, and how you can cancel one. It is part of our Terms of Service. If you have a question that isn't answered here, check our FAQs or email Customer Support at support@momo-toko.com.
WHAT A PRE-ORDER IS
When you buy a pre-order, you are buying a product that is not yet in stock — either an out-of-stock item or a new item that hasn't arrived yet. The product page will say "pre-order" and show the estimated ship date.
HOW YOU ARE CHARGED
We collect full payment at the time of your pre-order. Your payment method is charged in full at checkout, just like a regular order. There is no deposit and no later charge.
WHEN YOUR PRE-ORDER SHIPS
The estimated ship date is shown on the product page, at checkout, and in your order confirmation email. Please see our Shipping Policy for more details on pre-order shipping timing, including how orders that combine in-stock and pre-order items are shipped.
IF THE SHIP DATE CHANGES
If the estimated ship date changes, we will email you the new estimated date. You can cancel at any time before your pre-order ships (see below), so if the new date doesn't work for you, just let us know.
CANCELLING A PRE-ORDER
You can cancel a pre-order for any reason at any time before it ships, for a full refund of everything you paid, including shipping. To cancel, email support@momo-toko.com with your order number and "Cancel" in the subject line. We will confirm the cancellation by email and refund your original payment method within 5 business days. Your bank or card issuer may take additional time — typically 5–10 business days — to post the credit to your account.
Once a pre-order has shipped, it cannot be cancelled. You can still return it once it arrives under the terms of our Return and Refund Policy , which also covers what to do if a pre-order item arrives defective, damaged, or incorrect.
IF WE CANCEL A PRE-ORDER
In rare cases we may need to cancel a pre-order — for example, if the product cannot be produced or delivered, if there was a pricing or listing error, or if the order appears to be for resale. If that happens, we will email you and refund everything you paid in full.
QUESTIONS
You may contact us with any questions about our Purchase Options Cancellation Policy by email or regular mail using the contact information below:
Email: support@momo-toko.com
Regular Mail:
MOMO-TOKO
527 West 7th St.
Los Angeles, CA 90014
United States